01If you took part in a campaign
You can ask us to delete the personal data held about you on Doonia, including your WhatsApp number, messages, receipt photos and entries.
How to ask
- Email hello@dreamskingdoms.com with the subject Delete my Doonia data. Include the WhatsApp number you used and the campaign name if you know it.
- Or type Delete my data in the campaign's WhatsApp chat.
To protect you, we may confirm the request with a message to the same WhatsApp number before deleting anything.
02If your business connected a WhatsApp account
- In Meta Business Settings, remove our access to your WhatsApp account. Our app appears as DreamsOS. This stops all access straight away.
- Email hello@dreamskingdoms.com from an address at your company to ask for your account and campaign data to be deleted.
03What happens next
- We acknowledge your request within 21 days.
- Once confirmed, we delete or anonymise your data and tell you when it is done.
- Where we process data for a brand, we also let the brand know.
04What we may need to keep
We keep only what the law or a fair draw requires, for example a record that a reward was awarded, and only for as long as needed. Anonymised totals that cannot identify you may also be kept for reporting.